Frequently Asked Questions
Frequently Asked Questions
How can I track my order?
Once your order ships, you will receive a tracking link by email. Carrier tracking can take up to 48 hours to update after shipment.
How long does delivery take?
Orders are generally processed within 1–3 business days. Typical delivery within the United States is approximately 6–12 business days after dispatch. Delivery estimates are not guarantees and can vary by destination, carrier conditions, peak periods, weather, or other factors outside our control.
Do you offer returns?
Eligible items may be returned within 30 calendar days of delivery. Please contact us before sending anything back so we can confirm eligibility and provide return instructions.
How do refunds work?
Once an approved return is received and inspected, refunds are generally issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.
Is online payment secure?
Checkout is processed through secure payment and e-commerce providers. Waldor does not directly store your full payment card number on our own systems.
What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the issue. We will review the situation and provide an appropriate solution in accordance with our policies and applicable law.
How can I contact Waldor?
Email contact.waldor@gmail.com or call +1 307-500-4835. Our support hours are Monday–Friday, 9:00 AM–6:00 PM Central Time.