Privacy Policy
Last updated: September 18, 2026
This Privacy Policy explains how Waldor (“Waldor,” “we,” “us,” or “our”), operated by VH Group Sàrl, collects, uses, and discloses personal information when you visit waldor-us.com, place an order, contact us, or otherwise use our services.
Information We Collect
- Contact information such as your name, billing and shipping address, phone number, and email address.
- Order and transaction information, including products viewed or purchased, returns, refunds, and order history.
- Payment information processed by Shopify and our payment providers. We do not directly store your full payment card number on our own systems.
- Account information, preferences, device information, IP address, browser information, and website usage data.
- Messages and other information you provide when contacting customer support.
How We Use Your Information
We may use personal information to process and fulfill orders, arrange shipping, handle returns and refunds, provide customer support, improve our website and services, prevent fraud, send transactional messages, deliver marketing communications where permitted by law, and comply with legal obligations.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support advertising. Your browser may allow you to control certain cookies.
How We Share Information
We may share personal information with Shopify, payment processors, shipping and fulfillment providers, analytics providers, customer service providers, marketing partners, professional advisers, affiliates, and other service providers that help us operate our business. We may also disclose information when required by law or to protect our rights and the rights of others.
Shopify
Our store is powered by Shopify. Learn more about Shopify’s privacy practices at Shopify Privacy and manage certain privacy choices at Shopify’s Privacy Portal.
U.S. Privacy Rights
Depending on your state of residence, applicable law may give you rights to request access to, correction of, deletion of, or a copy of certain personal information, and in some cases to opt out of certain targeted advertising, sharing, or sales of personal information as those terms are defined by applicable law.
Your Choices
You can unsubscribe from promotional emails at any time using the unsubscribe link in the message. You may still receive non-promotional communications, such as order confirmations and customer service messages.
Security and Retention
We use reasonable safeguards designed to protect personal information. No security method is completely secure. We retain information for as long as reasonably necessary for the purposes described in this policy, including legal compliance, recordkeeping, order fulfillment, and dispute resolution.
Children’s Privacy
Our services are not directed to children under the age at which they can legally consent to data processing in their jurisdiction, and we do not knowingly collect personal information from children in violation of applicable law.
International Data Transfers
Because we operate internationally and use service providers in multiple countries, personal information may be transferred to, stored in, or processed outside your state or country of residence, subject to applicable legal requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact
Waldor / VH Group Sàrl
Rue de Bourg 27, 1003 Lausanne, Switzerland
Email: contact.waldor@gmail.com
Phone: +1 307-500-4835